REFUND

DOES BYMRSIMON HAVE AN ONLINE CUSTOMER SERVICE?

Yes, by calling our Cournon store on the 04.73.84.93.83 during opening hours, on Monday between 2pm and 7pm, Tuesday, Wednesday and Thursday between 10am and 12pm, between 2pm and 7pm on Friday and between 10am and 7pm on Saturday.

 

WHAT INFORMATION CAN I ASK THE ONLINE CUSTOMER SERVICE?

You can obtain information about certain products, your orders, payment, reimbursements and more, by calling 04.73.84.93.83 or by emailing bymrsimon@gmail.com

 

WHAT HAPPENS IF AN ARTICLE FROM MY ORDER ARRIVES DAMAGED?

The claims are to be done upon delivery from carriers who will validate your claim. You will also need to contact us by calling us on the: +33(0)4.73.84.93.83 or by emailing: bymrsimon@gmail.com

A registered letter of complaint will imperatively have to be sent to the store Un Air de Voyage, addressed to: Mr Simon, Un Air de Voyage, 5 Rue Gustave Eiffel, 63800, Cournon, France.


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